Returns

Returns are possible, but  there are a few guidelines that apply. If you are returning a product because you have changed your mind it must be returned within 30 days of purchase and must be:

-unused
-in the original packaging along with all manuals, and
-in re-saleable condition.
Please take care because we are not able to refund you or send the original product back if it does not meet these criteria.
Exchanges or refunds for change of mind cannot be offered for:

  • -Gift cards and vouchers;
  • -Prescription medicines including Compounded Medications, including customised herbal tinctures and pharmacist-only medicines; or
  • -Other products advertised as being non-refundable for change of mind.

Consumer Guarantees

Priceline’s change of mind returns policy is in addition to your statutory rights under the Competition and Consumer Act and similar laws. If a product is faulty, not doing what it is supposed to do or is significantly different from its description/sample, then you may be eligible for a refund or exchange.

How to return your product

If you purchased your product instore

Simply bring the product, along with your valid proof of purchase instore to see us

If you purchased your product from our online store

Please contact us within 30 days of the purchase date for ‘Change of mind’ returns and within a reasonable time for ‘Consumer Guarantee’ returns.

Important information for online purchase returns

For ‘change of mind’ returns, the original shipping fee will not be refunded.

For consumer guarantee’ returns, the original shipping fee will be refunded for refund requests only. Exchanges will be posted free of charge.

If the requirements in this policy are not strictly complied with (for example, a product is returned because you believe and have indicated that it is faulty and we later determine it is not faulty, or a product returned for change of mind is not resalable when we receive it) we will be unable to return the product to you, or provide you with a refund or exchange relating to the returned product. 

Credit Cards

If you purchased your products using a credit or debit card, and you are eligible for a refund, any applicable monies will be processed to the card used to purchase the product.

We’re available to discuss anything that isn't 'black or white'…

If you have any queries about the process, or require further assistance, please use our Enquiry Form or call us on (03) 6331 4333

 

 

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Corner of Charles & Brisbane Streets, Launceston, Tasmania, 7250
Phone 03 6331 4333   Fax 03 6331 2573
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